# Before You Open a Ticket | SiriusMC

<table border="0" id="bkmrk-before-opening-a-tic" style="border-collapse: collapse !important; width: 100%; border-left: 4px solid #a855a0; border-top: none; border-right: none; border-bottom: none; background-color: rgba(168, 85, 160, 0.08);"><tbody><tr><td style="padding: 8px 16px;">Before opening a ticket, we encourage you to read through the following, as it may help answer your questions.

</td></tr></tbody></table>

<div id="bkmrk-check-the-wiki-and-f" style="border-left: 4px solid #a855a0; margin-top: 8px; overflow: hidden;"><div style="background-color: rgb(71, 51, 85); padding: 6px 16px;">**Check the Wiki and FAQs**</div></div>Many frequently asked questions and known behaviours are already documented. Before opening a ticket, please check:

- [Common Issues and Fixes page](https://wiki.siriusmc.net/books/troubleshooting-and-support/chapter/faqs-and-common-issues-and-fixes) (also known as our FAQ page)
- [Server Information page](https://wiki.siriusmc.net/books/the-siriusmc-networks-servers-and-staff/chapter/about-our-servers)
- [Rules page](https://wiki.siriusmc.net/books/the-siriusmc-networks-servers-and-staff/page/server-rules-siriusmc)

<div id="bkmrk-basic-troubleshootin" style="border-left: 4px solid #a855a0; margin-top: 8px; overflow: hidden;"><div style="background-color: rgb(71, 51, 85); padding: 6px 16px;">**Basic Troubleshooting**</div></div>If nothing in those pages helps, try the following basic troubleshooting steps where applicable:

- Restart your Minecraft client
- Re-log or reconnect to the server
- Remove shaders or resource packs
- Ensure your modpack is fully up-to-date

Many visual or interaction issues are client-side and resolve after restarting.

<div id="bkmrk-make-sure-the-behavi" style="border-left: 4px solid #a855a0; margin-top: 8px; overflow: hidden;"><div style="background-color: rgb(71, 51, 85); padding: 6px 16px;">**Make Sure the Behaviour Isn't Intentional**</div></div>At SiriusMC, our modded servers sometimes have mechanics that differ from default mod behaviour for balance or performance reasons. Common examples include:

- Banned items
- Nerfed items
- Scheduled dimension resets

If something is not working as expected, check:

- **/BannedItems** in-game
- Change-logs on our Discord
- Information boards at spawn

<div id="bkmrk-still-need-help%3F" style="border-left: 4px solid #a855a0; margin-top: 8px; overflow: hidden;"><div style="background-color: rgb(71, 51, 85); padding: 6px 16px;">**Still Need Help?**</div></div>If you've checked everything above and still need assistance, open a ticket through our **[Discord](https://discord.gg/siriusmc)** or the **[Ticket Website](https://support.siriusmc.net/)**:

- [Bug Report](https://wiki.siriusmc.net/books/troubleshooting-and-support/page/reporting-bugs-siriusmc)
- [Support Ticket](https://wiki.siriusmc.net/books/troubleshooting-and-support/page/opening-a-support-ticket-siriusmc)
- [Player Report](https://wiki.siriusmc.net/books/troubleshooting-and-support/page/reporting-players-siriusmc)
- [Submitting a Suggestion](https://wiki.siriusmc.net/books/troubleshooting-and-support/page/submitting-a-suggestion-siriusmc)
- [Ban Appeals](https://wiki.siriusmc.net/books/troubleshooting-and-support/page/ban-appeals-siriusmc)

Thank you for helping us keep support efficient and our servers running smoothly.