Before You Open a Ticket | SiriusMC

Before opening a ticket, we encourage you to read through the following, as it may help answer your questions. 

 

 

 

 

 

 

 Check the Wiki and FAQs 

 

 Many frequently asked questions and known behaviours are already documented. Before opening a ticket, please check: 

 

 Common Issues and Fixes page (also known as our FAQ page) 

 Server Information page 

 Rules page 

 

 

 

 Basic Troubleshooting 

 

 If nothing in those pages helps, try the following basic troubleshooting steps where applicable: 

 

 Restart your Minecraft client 

 Re-log or reconnect to the server 

 Remove shaders or resource packs 

 Ensure your modpack is fully up-to-date 

 

 Many visual or interaction issues are client-side and resolve after restarting. 

 

 

 Make Sure the Behaviour Isn't Intentional 

 

 At SiriusMC, our modded servers sometimes have mechanics that differ from default mod behaviour for balance or performance reasons. Common examples include: 

 

 Banned items 

 Nerfed items 

 Scheduled dimension resets 

 

 If something is not working as expected, check: 

 

 /BannedItems in-game 

 Change-logs on our Discord 

 Information boards at spawn 

 

 

 

 Still Need Help? 

 

 If you've checked everything above and still need assistance, open a ticket through our Discord or the Ticket Website : 

 

 Bug Report 

 Support Ticket 

 Player Report 

 Submitting a Suggestion 

 Ban Appeals 

 

 Thank you for helping us keep support efficient and our servers running smoothly.