# Opening a Support Ticket | SiriusMC

<table border="0" id="bkmrk-support-tickets-are-" style="border-collapse: collapse !important; width: 100%; border-left: 4px solid #a855a0; border-top: none; border-right: none; border-bottom: none; background-color: rgba(168, 85, 160, 0.08);"><tbody><tr><td style="padding: 8px 16px; overflow: visible; hyphens: none;">Support tickets are one of the primary ways to contact our staff team for help with issues that cannot be resolved using the Help-and-Issues channel on our Discord, or through reading the Wiki or FAQ pages.

Before opening a ticket, please ensure you have reviewed the [**Before You Open a Ticket**](https://wiki.siriusmc.net/books/troubleshooting-and-support/page/before-you-open-a-ticket-siriusmc) page to avoid unnecessary delays in your ticket being handled.

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## Support Ticket Procedure

There are two ways to open a support ticket:

- **Through our [Discord](https://discord.gg/siriusmc)**
- **Through our [Ticket Website](https://support.siriusmc.net/)**

Both methods use the same layout and process.

## How to Open a Support Ticket

**1.** Open a ticket and include the following information:

- Your in-game name (if applicable)
- A clear description of the issue you are experiencing

**2.** Staff will review your ticket and may ask for additional information if needed. Once all required information is provided, staff will assist you either within the ticket or in-game, depending on the situation.