Before You Open a Ticket
Before opening a ticket, we encourage you to read through the following, as it may help answer some questions you have.
Check the Wiki and FAQs
Many frequently asked questions and known behaviours are already documented.
Before opening a ticket, please check:
- Common Issues and Fixes page (also known as our FAQ page)
- Server Information page
- Rules page
Basic Troubleshooting
If there is nothing within those pages that helps, the best step to take after is basic troubleshooting. Please try the following, where applicable:
- Restart your Minecraft client
- Re-log or reconnect to the server
- Remove shaders or resource packs
- Ensure your modpack is fully up-to-date
Many visual or interaction issues are client-side and resolve after restarting.
Make Sure the Behaviour Isn’t Intentional
At SiriusMC, our modded servers sometimes have mechanics that differ from default mod behaviour for balance or performance reasons.
Common examples include:
- Banned items
- Nerfed items
- Scheduled dimension resets
If something is not working as expected, check:
- /BannedItems in-game
- Change-logs on our discord
- Information boards at spawn
Still Need Help?
If you’ve checked everything above and still need assistance:
- Open a ticket through Discord or the Ticket Website
Thank you for helping us keep support efficient and the server running smoothly.