Before You Open a Ticket
|
Before opening a ticket, we encourage you to read through the following, as it may help answer |
Many frequently asked questions and known behaviours are already documented.
Before opening a ticket, please check:
- Common Issues and Fixes page (also known as our FAQ page)
- Server Information page
- Rules page
If there is nothing withinin those pages that helps, the best step to take after is basic troubleshooting. Please try the following,following basic troubleshooting steps where applicable:
- Restart your Minecraft client
- Re-log or reconnect to the server
- Remove shaders or resource packs
- Ensure your modpack is fully up-to-date
Many visual or interaction issues are client-side and resolve after restarting.
At SiriusMC, our modded servers sometimes have mechanics that differ from default mod behaviour for balance or performance reasons.
Common examples include:
- Banned items
- Nerfed items
- Scheduled dimension resets
If something is not working as expected, check:
- /BannedItems in-game
- Change-logs on our
discordDiscord - Information boards at spawn
If you’you've checked everything above and still need assistance:
Openopen a ticket through our Discord or the Ticket Website:
Thank you for helping us keep support efficient and the server running smoothly.