Before You Open a Ticket | SiriusMC

Before opening a ticket, we encourage you to read through the following, as it may help answer your questions.

Check the Wiki and FAQs

Many frequently asked questions and known behaviours are already documented. Before opening a ticket, please check:

Common Issues and Fixes page (also known as our FAQ page)
Server Information page
Rules page

Basic Troubleshooting

If nothing in those pages helps, try the following basic troubleshooting steps where applicable:

Restart your Minecraft client
Re-log or reconnect to the server
Remove shaders or resource packs
Ensure your modpack is fully up-to-date

Many visual or interaction issues are client-side and resolve after restarting.

Make Sure the Behaviour Isn't Intentional

At SiriusMC, our modded servers sometimes have mechanics that differ from default mod behaviour for balance or performance reasons. Common examples include:

Banned items
Nerfed items
Scheduled dimension resets

If something is not working as expected, check:

/BannedItems in-game
Change-logs on our Discord
Information boards at spawn

Still Need Help?

If you've checked everything above and still need assistance, open a ticket through our Discord or the Ticket Website:

Thank you for helping us keep support efficient and the server running smoothly.