Troubleshooting and Support
A central resource covering common issues, fixes, FAQs, and support guidance to help users resolve problems and navigate known issues.
Common Issues and Fixes
Here you can find fixes to commonly encountered issues.
Errors "Failed to login - null" or "Failed to login - invalid session" when joining a server
Issue description These errors mostly happen when there is a Microsoft account autentication i...
Updating Java 8
Recently, Mojang changed its authentication system. Players using Java 8 versions older than U...
Machines Not Breaking Blocks Inside of Claims
First, verify the machine’s setup: Redstone Control Ignore: The machine operates without a...
Support Guidence
Guidance on where and how to submit bug reports, player reports, support tickets, and suggestions.
Reporting Bugs
Here at SiriusMC, we strongly encourage players to report any bugs they encounter in-game. As a r...
Reporting Players
SiriusMC is a community-focused network, and we strive to maintain a friendly and welcoming envir...
Opening a Support Ticket
Support tickets are the one of the primary ways to contact our staff team for help with issues th...
Submitting a Suggestion
As a community-focused network, we love hearing your suggestions and ideas! Suggestion Submissio...
Before You Open a Ticket
Before opening a ticket, we encourage you to read through the following, as it may help answer so...